International Customers


We recognized that there is a growing number of people from outside Germany interested in our store – yay! – and as the site is still in German we gathered some information which you might find helpful. Also, you can always drop us a line, if you have any questions.

International Shipping

At the moment we ship to several countries outside Germany:

  • to all EU Countries and most of Europe.
  • we do ship overseas – please check if your country is on the list during checkout, otherwise contact us (email or chat) and we are happy to set it up for you.

Overseas shipping is still quite new and we are constantly adding more countries, so please check back regularly or drop us a line. We usually ship via DHL. We also use Deutsche Post for smaller items and books.

Delivery Times

Depending on your home country delivery times may vary:

  • Europe, overseas letters and small packages: between 2 – 6 days.
  • Parcels with destinations outside Europe will take 1 – 2 weeks on average.
  • The bigger and more far away, the longer it takes.
  • Items which are liable to customs duty will take longer, too. Please find specific delivery times for your country here (in german). 

All items in our store are in stock and will be ready for shipping immediately. The times above mentioned apply, once your order has left our store, which is usually the case within 1-2 days after you ordered from us.

Once your order has been shipped, you will receive an email with your shipping tracking information (in German).

Pricing

For international orders outside of the EU, additional charges may apply, i.e. for money transfer or clearing customs. International customers are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary, so please check with your local customs agency for details on estimated costs.

The shipping costs for international orders will be calculated on the checkout page by weight of your selected products, but typically will follow the standard price stated in the charts here (in german), depending on your home country.

International free shipping only applies to orders with a subtotal (the total cost of the items in your cart, not including shipping):

  • for countries within the EU  = €250,– and up
  • for all European countries outside the EU = €400,– and up
  • for all other destinations = €500,– and up
The free shipping discount is applied at checkout, and you don’t need to enter a code.
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